Refund Policy

EVORA FASHION — REFUND POLICY

Last Updated: 14th September 2026

At Evora Fashion, we aim to make our refund process clear, fair, and transparent. This Refund Policy explains when a refund may be issued, how the refund amount is determined, the applicable refund method, and the circumstances that may affect the refund.

This Refund Policy should be read together with our Return Policy, as applicable.

By placing an order with Evora Fashion, you acknowledge that you have reviewed the applicable policies governing your purchase.

1. WHEN A REFUND MAY BE ISSUED

A refund may be processed when an order or returned product qualifies for a refund under the applicable Return Policy, order terms, or applicable law.

Depending on the circumstances, an eligible refund may arise from:

• An approved return.
• A verified defective product.
• A verified damaged product.
• A product different from the one ordered.
• A material discrepancy between the product received and the product description.
• An approved order cancellation.
• An order that cannot be fulfilled by Evora Fashion.
• A duplicate payment or payment-related error.
• An undelivered order where a refund is applicable.
• Another circumstance where a refund or monetary remedy is required under applicable law.

Approval of a return does not automatically mean that the full amount originally paid will always be refunded. The applicable refund amount will depend on the circumstances of the transaction and the terms applicable to the order.

2. REFUND AFTER AN APPROVED RETURN

Where a return is approved and the returned product successfully passes the applicable inspection, the eligible refund will be initiated according to this Refund Policy.

The refund will generally be based on the amount actually paid for the eligible returned product, subject to any applicable adjustments expressly communicated to the customer.

Any applicable shipping, return-shipping, promotional, discount, bundle, or other adjustment will be handled according to the circumstances of the order and the applicable terms.

Nothing in this section is intended to restrict any refund or remedy that cannot legally be restricted.

3. REFUND FOR DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a product is verified to have been damaged, defective, incorrectly supplied, or materially inconsistent with what was ordered or advertised, Evora Fashion will provide the applicable remedy in accordance with the circumstances and applicable law.

Depending on the situation, the remedy may include:

• Replacement.
• Exchange.
• Refund.
• Another appropriate resolution permitted by applicable law.

Where a full refund is applicable, Evora Fashion will process the eligible amount through the appropriate refund method.

Customers may be requested to provide photographs, videos, packaging details, shipping information, or other reasonable evidence to assist with verification.

Such evidence is used for investigation and verification and does not, by itself, remove any non-waivable consumer rights.

4. REFUND AMOUNT

The refund amount will generally correspond to the eligible amount actually paid by the customer for the returned, cancelled, or otherwise refundable product/order.

Where an order contains multiple products, the refund may be calculated only for the eligible product(s) or portion of the order.

The refund calculation may take into account:

• Product price actually paid.
• Applicable discounts.
• Promotional benefits.
• Bundle pricing.
• Free-product offers.
• Shipping charges, where applicable.
• Return-shipping charges, where applicable and lawfully recoverable.
• Any other amount that was separately charged and is properly attributable to the relevant transaction.

Any applicable adjustment will be communicated clearly where required.

5. DISCOUNTS AND PROMOTIONAL OFFERS

If a discount code, promotional offer, bundle discount, percentage discount, fixed-value discount, free-product offer, or other promotional benefit was applied to an order, the refund amount may be affected by the terms of that promotion.

For example, where a promotional benefit depended on purchasing multiple products, returning one or more products may change the customer's eligibility for the original promotional benefit.

In such cases, the refund may be recalculated based on the value of the products actually retained and the promotional terms applicable to the order.

The customer will not be charged more than the amount properly payable after applying the applicable promotional terms.

6. FREE GIFTS AND PROMOTIONAL PRODUCTS

Where an order includes a free gift or promotional product that was provided subject to a purchase condition, the return or cancellation of the qualifying product may affect eligibility for that promotional benefit.

Where the applicable offer terms require the promotional item to be returned, the customer may be asked to return it along with the eligible product.

Where a promotional item is not returned when required, the value of the promotional benefit may be taken into account when determining the applicable refund, subject to applicable law.

7. SHIPPING CHARGES

For a standard customer-initiated return, such as a change of mind, size preference, fit preference, or similar reason, the original shipping charge may be non-refundable where permitted by applicable law and where the applicable shipping charge was separately disclosed.

Where a refund is required because the product was defective, damaged, incorrectly supplied, materially different from the advertised product, or for another circumstance where the customer is legally entitled to a refund of applicable charges, the applicable shipping amount will be handled accordingly.

Any return-shipping cost applicable to a standard return will be communicated under the Return Policy.

8. RETURN SHIPPING CHARGES

Where a customer is responsible for return shipping under the applicable Return Policy, the applicable return-shipping cost may be borne by the customer or adjusted from the refundable amount where legally permissible and where such charge has been communicated.

Where the return is due to a verified error attributable to Evora Fashion, the applicable return-shipping arrangement will be handled by Evora Fashion in accordance with the circumstances and applicable law.

9. PREPAID ORDERS

For prepaid orders, approved refunds will generally be processed through the original payment method or another appropriate method permitted by the applicable payment system and law.

Depending on the payment provider, bank, card network, UPI service, or other financial institution involved, the time taken for the refunded amount to appear in the customer's account may vary after Evora Fashion initiates the refund.

Evora Fashion is not responsible for processing delays caused solely by a customer's bank, card issuer, payment gateway, payment network, or other third-party financial institution, provided that Evora Fashion has initiated the refund correctly and within the applicable timeframe.

10. CASH ON DELIVERY (COD) ORDERS

For COD orders, there is no advance online payment to reverse.

Where a COD order qualifies for a monetary refund after an approved return, cancellation, or other eligible circumstance, Evora Fashion may require the customer to provide accurate bank account, UPI, or other permitted payment details necessary to process the refund.

The customer is responsible for providing accurate payment information.

Evora Fashion will not be responsible for delays or failed transfers caused by incorrect, incomplete, or outdated payment details supplied by the customer.

11. BANK AND PAYMENT DETAILS

When a refund requires bank or UPI information, customers must provide accurate details belonging to the appropriate refund recipient.

Evora Fashion may reasonably verify the information before processing the refund.

Evora Fashion will not request a customer's password, ATM PIN, UPI PIN, CVV, OTP, or other confidential authentication credentials for the purpose of processing a legitimate refund.

Customers should never share such confidential credentials with anyone claiming to represent Evora Fashion.

12. REFUND AFTER PRODUCT INSPECTION

Where a returned product is subject to inspection, the refund will generally be initiated after the return has been received and the applicable inspection and verification process has been completed.

Receipt of a returned parcel does not, by itself, constitute final acceptance of the return or automatic approval of a refund.

If the returned product does not satisfy the applicable return conditions, the refund may be declined or adjusted as permitted by the applicable policy and law.

Where a refund is declined, the customer may be informed of the applicable reason.

13. PRODUCTS THAT DO NOT QUALIFY FOR A REFUND

A standard refund may not be available where the product:

• Has been used or worn beyond reasonable inspection.
• Has been washed, ironed, altered, repaired, tailored, dyed, or otherwise modified.
• Has missing, removed, damaged, or tampered tags or labels.
• Has stains, odours, perfume, makeup, dirt, or other contamination caused after delivery.
• Has been damaged after delivery due to customer handling or use.
• Is returned in a materially different condition from the condition in which it was delivered.
• Is a properly disclosed final-sale/non-returnable product, where such exclusion is legally permissible.

These exclusions do not apply where applicable law provides the customer with a mandatory refund, replacement, repair, or other remedy.

14. PARTIAL REFUNDS

Where only part of an order qualifies for a refund, Evora Fashion may issue a partial refund for the eligible portion rather than refunding the entire order.

Examples may include:

• One product returned from a multi-product order.
• One product being defective while other products are retained.
• A partial order cancellation.
• A promotional order where the applicable terms require recalculation.

The applicable refund will be calculated based on the circumstances of the order and the amount properly refundable.

15. ORDER CANCELLATION BEFORE DISPATCH

Where an order is cancelled before dispatch and the cancellation is permitted under the applicable order terms, any payment already received may be refunded through the applicable payment method.

If an order has already entered the fulfilment, packing, shipping, or dispatch process, cancellation may no longer be possible through the standard cancellation process.

In such circumstances, the order may instead be handled under the applicable Return Policy once delivery has occurred, subject to applicable law.

16. ORDERS THAT CANNOT BE FULFILLED

If Evora Fashion is unable to fulfil a confirmed order due to circumstances such as stock unavailability, fulfilment error, or another issue attributable to Evora Fashion, any amount already paid for the affected order will be handled for refund or another appropriate remedy in accordance with applicable law.

Where only part of an order cannot be fulfilled, the applicable refund may be limited to the affected product or portion of the order.

17. UNDELIVERED ORDERS

If an order cannot be delivered and is returned to Evora Fashion by the delivery partner, the order may be treated as an undelivered shipment rather than a standard customer-initiated return.

The applicable resolution will depend on the payment method, shipment status, reason for non-delivery, carrier records, and applicable order terms.

Where a refund is applicable, it will be processed in accordance with this Refund Policy and applicable law.

18. REFUSED DELIVERIES AND RTO

A customer refusing delivery, repeatedly remaining unavailable, providing an incorrect address, or otherwise causing a shipment to be returned to Evora Fashion may result in the order being treated as a Return to Origin (RTO) shipment.

An RTO is not automatically considered a standard product return.

Where a prepaid RTO order is eligible for a refund, the applicable refund will be determined based on the circumstances, applicable shipping costs, promotional terms, and applicable law.

Where a COD order is returned without payment being collected, there is generally no product payment to refund.

Nothing in this section is intended to remove any refund or consumer remedy required by applicable law.

19. DUPLICATE OR EXCESS PAYMENTS

If a customer is charged more than once for the same order due to a duplicate payment, payment-processing error, or other verified issue, the excess amount will be refunded through the appropriate payment method or another suitable method permitted by the applicable payment system.

Customers should contact Evora Fashion promptly if they believe a duplicate payment has occurred.

20. FAILED PAYMENT BUT ACCOUNT DEBITED

If a payment appears to have failed at checkout but the customer's bank account, card, UPI account, or other payment instrument has nevertheless been debited, the customer should first allow the relevant payment system or bank to process any applicable automatic reversal.

If the amount is not reversed within the applicable banking/payment-system timeframe, the customer may contact Evora Fashion with the transaction reference and order/payment details so that the payment status can be investigated.

Refunds or reversals for failed payment transactions may also be subject to applicable payment-system and RBI requirements.

21. PAYMENT GATEWAY AND BANK PROCESSING TIME

Once Evora Fashion initiates an approved refund, the time required for the funds to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, payment network, or other financial institution.

Evora Fashion will make reasonable efforts to initiate approved refunds within the applicable timeframe.

A delay occurring solely after the refund has been successfully initiated and is being processed by a third-party financial institution may be outside Evora Fashion's direct control.

22. REFUND PROCESSING TIME

Approved refunds will be initiated within 14 business days after completion of any necessary return inspection, verification, payment reconciliation, or other required processing.

Once the refund has been initiated, the actual credit time may vary depending on the original payment method and the relevant payment provider or financial institution.

Where applicable law prescribes a specific refund timeframe, the legally applicable timeframe will prevail.

23. REFUND METHOD

Where reasonably possible, refunds will be made through the same payment method used for the original transaction.

Where the original payment method cannot reasonably be used, Evora Fashion may use another appropriate refund method, subject to verification, payment-provider requirements, and applicable law.

For COD transactions, a bank transfer, UPI transfer, or another suitable electronic method may be used after obtaining the required customer details.

24. REFUND OF TAXES AND OTHER CHARGES

Where a refund is applicable to a transaction, any applicable tax component associated with the refundable amount will be handled in accordance with the applicable tax rules and the nature of the transaction.

Any non-refundable charge, where legally permissible and properly disclosed, may be excluded from the refund calculation.

The final refund amount will be determined based on the applicable transaction records, tax treatment, promotional terms, and legal requirements.

25. REFUND FOR LOST OR DAMAGED RETURN SHIPMENTS

If a customer is responsible for arranging the return shipment, the customer should use a reliable and trackable shipping service and retain proof of dispatch.

If a return shipment is lost before reaching Evora Fashion, the customer may be required to provide the applicable tracking information and proof of dispatch so that the matter can be investigated.

Where Evora Fashion or its designated return carrier is responsible for the return transportation, the matter will be handled according to the applicable shipping records and circumstances.

Any refund entitlement will be determined in accordance with the applicable Return Policy and law.

26. REFUND FOR WRONG PRODUCT RETURNED

If a customer sends back a product different from the product for which the return was approved, the refund may be placed on hold until the issue is investigated and the correct product/order is identified.

The customer may be contacted for clarification or additional information.

Evora Fashion will make reasonable efforts to resolve such situations fairly while protecting against accidental or fraudulent refunds.

27. FRAUDULENT OR MISLEADING REFUND CLAIMS

Evora Fashion may review refund requests where there are reasonable grounds to believe that information provided by the customer is materially inaccurate, misleading, fraudulent, or inconsistent with the order and return records.

Examples may include:

• Claiming that a product was not received when delivery records indicate delivery.
• Claiming that a different product was received without supporting evidence where verification is reasonably possible.
• Repeatedly submitting materially inconsistent damage or non-delivery claims.
• Returning a substantially different or unrelated product.
• Attempting to obtain duplicate refunds for the same transaction.  

Where a claim requires investigation, refund processing may be temporarily placed on hold while the relevant information is verified.

Any action taken will remain subject to applicable law and will not remove non-waivable consumer rights.

28. DUPLICATE REFUNDS

A customer is not entitled to receive more than one refund or monetary remedy for the same transaction, product, or loss unless required by applicable law.

If an accidental duplicate refund is issued, Evora Fashion may contact the customer to resolve the accounting error and recover the incorrectly duplicated amount through a lawful and reasonable process.

29. REFUND AND PROMOTIONAL ELIGIBILITY AFTER PARTIAL RETURNS

If a customer retains part of an order after returning another part, the final value of the retained products may be recalculated where the original discount or promotional offer depended on the total quantity or order value.

Any refund adjustment will be based on the applicable promotional terms that were disclosed at the time of purchase.

Evora Fashion will not apply a promotional adjustment in a manner that conflicts with mandatory consumer rights.

30. EXCHANGE INSTEAD OF REFUND

Where an eligible exchange is offered and accepted by the customer, the exchange may be processed instead of a monetary refund.

If the replacement product is unavailable, the applicable refund or alternative remedy will be communicated to the customer.

An exchange will remain subject to the applicable Return Policy, product availability, and applicable law.

31. REFUND AFTER EXCHANGE

If a product has already been exchanged, a second refund for the same original product will not ordinarily be available unless the exchanged product subsequently qualifies for a refund under the applicable policy or law.

Any such case will be reviewed based on the order history, replacement product, payment records, and applicable circumstances.

32. CUSTOMER-PROVIDED REFUND INFORMATION

Customers must ensure that bank account numbers, IFSC details, UPI IDs, names, email addresses, phone numbers, and other refund-related information supplied to Evora Fashion are accurate.

Evora Fashion will make reasonable efforts to process refunds using the information supplied by the customer.

If incorrect information causes a payment to be delayed, rejected, or credited to an incorrect account, Evora Fashion may require additional verification before attempting another transfer.

33. REFUND STATUS AND COMMUNICATION

Customers may contact Evora Fashion to request an update regarding an approved refund.

When contacting us, customers should provide:

• Order number.
• Customer name.
• Registered phone number or email address.
• Refund reference, if already provided.
• Payment transaction reference, where applicable.

We may request additional information reasonably necessary to locate and verify the transaction.

34. REFUND NOTIFICATION

Where applicable, Evora Fashion may notify the customer when a refund has been initiated.

The notification may include the refund amount, refund reference, payment method, or other relevant information.

The customer's bank or payment provider may separately provide confirmation when the amount is credited.

35. REFUND DISPUTES

If a customer believes that an eligible refund has not been processed correctly, the customer should contact Evora Fashion with the relevant order and payment information so that the matter can be reviewed.

We will make reasonable efforts to investigate refund-related concerns and communicate the outcome.

Nothing in this section limits any complaint, dispute-resolution mechanism, or legal remedy available to a consumer under applicable law.

36. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact Evora Fashion first where there is an issue with an order or refund so that we have an opportunity to investigate and resolve the matter.

This does not prevent a customer from exercising any rights available under applicable law or through the customer's payment provider.

Where a payment dispute or chargeback is initiated, Evora Fashion may provide the relevant order, delivery, return, refund, and communication records to the payment provider or financial institution as reasonably required to respond to the dispute.

37. NO CASH REFUNDS FOR ONLINE PAYMENTS

For online prepaid transactions, refunds will generally not be provided in physical cash.

The refund will normally be processed through the original payment method or another appropriate electronic method permitted by the payment provider and applicable law.

For COD transactions, eligible refunds will generally be made through an appropriate electronic payment method after the required customer information has been verified.

38. REFUND FOR FINAL-SALE PRODUCTS

Products clearly identified as Final Sale / Non-Returnable may not qualify for a standard change-of-mind refund where such exclusion is legally permissible.

However, a final-sale designation does not remove any mandatory consumer rights relating to defective, damaged, incorrectly supplied, or otherwise legally protected products.

39. REFUND FOR CUSTOMISED OR ALTERED PRODUCTS

Customised, personalised, altered, tailored, or specially prepared products may not qualify for a standard change-of-mind refund where such exclusion is legally permissible.

Where such a product is defective, damaged, incorrectly supplied, or otherwise subject to a mandatory legal remedy, the applicable remedy will be provided in accordance with applicable law.

40. FORCE MAJEURE AND UNAVOIDABLE EVENTS

Circumstances outside the reasonable control of Evora Fashion, including natural disasters, major transportation disruptions, government restrictions, payment-system failures, widespread technical failures, or other extraordinary events, may affect order fulfilment or refund processing timelines.

Where such circumstances occur, Evora Fashion will make reasonable efforts to process eligible refunds as soon as reasonably practicable.

Nothing in this section is intended to exclude any legal right or remedy that cannot lawfully be excluded.

41. CHANGES TO THIS REFUND POLICY

Evora Fashion may update or modify this Refund Policy from time to time to reflect changes in our business operations, payment systems, products, services, technology, or applicable legal requirements.

The policy applicable to an order will generally be the version published and applicable at the time the order was placed, subject to any mandatory changes required by applicable law.

Customers are encouraged to review this policy before placing an order.

42. CONSUMER RIGHTS

Nothing in this Refund Policy is intended to exclude, restrict, or override any consumer right, remedy, guarantee, or protection that cannot lawfully be excluded or restricted under applicable law.

Where applicable law provides a customer with a right, remedy, refund, replacement, cancellation, or other protection that differs from this policy, the legally applicable right or remedy will prevail.

43. CONTACT US

For any refund-related questions or assistance, please contact Evora Fashion:

Evora Fashion
Email: sales@evorafashion.com
Phone / WhatsApp: 8777387836

Call Time: 12pm To 5pm
Return Address: 12, Bhabanath Sen Street, Kolkata-700004

Please include your Order Number in all refund-related communications so that we can assist you efficiently.

Thank you for shopping with Evora Fashion.

We appreciate your trust and aim to make every purchase as smooth and reliable as possible.