Terms & Conditions

EVORA FASHION — TERMS & CONDITIONS

Last Updated: 14th September 2026

Welcome to Evora Fashion.

These Terms & Conditions govern your access to and use of the Evora Fashion website and your purchase of products through our online store.

By placing an order, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them, subject to applicable law.

If you do not agree with these Terms & Conditions, please do not place an order through our website.

1. ABOUT THESE TERMS

These Terms & Conditions apply to all purchases made through the Evora Fashion website.

They should be read together with our:

• Return Policy
• Refund Policy
• Privacy Policy
• Shipping/Delivery Policy
• Any specific terms displayed on a product page, promotional offer, or checkout page

Where a specific policy provides additional terms for a particular transaction, those terms will apply to that transaction to the extent permitted by applicable law.

2. CUSTOMER ELIGIBILITY

By placing an order, you confirm that:

• The information provided by you is accurate and complete.
• You are legally capable of entering into a purchase transaction under applicable law.
• You are purchasing products for lawful purposes.
• The contact and delivery information provided by you belongs to you or has been provided with appropriate authorisation.

Where an order is placed on behalf of another person, the person placing the order is responsible for ensuring that the recipient's information is accurate and that the order is authorised.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, sizes, prices, and other product information displayed on our website are accurate.

However, minor variations may occur due to:

• Screen and display settings.
• Photography and lighting conditions.
• Manufacturing or fabric characteristics.
• Measurement tolerances.
• Availability of particular batches or production variations.

Such reasonable variations do not automatically constitute a product defect.

Customers are encouraged to review the product description, size information, measurements, and other available details before placing an order.

4. PRODUCT AVAILABILITY

All products are subject to availability.

An item appearing on the website does not guarantee that the product will remain available until the order is processed.

If a product becomes unavailable after an order has been placed, Evora Fashion may contact the customer regarding the available options.

Where an order cannot be fulfilled and a refund is applicable, the refund will be handled in accordance with our Refund Policy and applicable law.

5. PRICES AND TAXES

Product prices displayed on the website will be shown in the applicable currency and will be subject to applicable taxes and charges as displayed at checkout.

Prices may be changed from time to time.

A price change after an order has been successfully accepted will not ordinarily alter the price applicable to that confirmed order, except where required by law or where an obvious pricing or technical error has occurred.

6. PRICING OR TECHNICAL ERRORS

Evora Fashion takes reasonable care when displaying product prices and information.

If an obvious technical, typographical, system, or pricing error results in a materially incorrect product price or order information, we may contact the customer before fulfilment to clarify the situation.

Where an order cannot reasonably be fulfilled because of such an error, the order may be cancelled and any payment received for the affected order will be handled in accordance with applicable law and our Refund Policy.

7. PLACING AN ORDER

When you place an order, you are making a request to purchase the selected products under the terms displayed at checkout.

An order acknowledgement or automated email confirming that an order has been received does not necessarily mean that the order has been finally accepted for fulfilment.

Order acceptance may be subject to payment verification, stock availability, address verification, fraud/security checks, and other reasonable operational checks.

8. ORDER CONFIRMATION

An order will generally be considered confirmed when Evora Fashion accepts the order for fulfilment and the applicable confirmation is issued.

We may decline or cancel an order where reasonably necessary due to:

• Product unavailability.
• Incorrect or incomplete customer information.
• Payment failure or payment verification issues.
• Suspected fraudulent or unauthorised activity.
• Obvious pricing or technical errors.
• Delivery limitations.
• Duplicate or accidental orders.
• Other legitimate operational or legal reasons.

Where a confirmed paid order is cancelled by Evora Fashion and a refund is applicable, the applicable amount will be processed according to our Refund Policy and applicable law.

9. CUSTOMER INFORMATION

Customers are responsible for providing accurate:

• Name.
• Mobile number.
• Email address.
• Billing information.
• Shipping address.
• PIN/ZIP code.
• Payment information where applicable.

Evora Fashion is not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer, subject to applicable law.

If incorrect information is identified before dispatch, the customer should contact us immediately.

10. PAYMENT

We may offer multiple payment methods, including prepaid online payment and Cash on Delivery (COD), depending on availability.

Orders paid online may require verification by the applicable payment gateway, bank, card network, UPI provider, or other payment service.

For COD orders, the customer agrees to accept the order and pay the applicable amount at the time of delivery.

Payment-related matters, failed transactions, duplicate payments, and refunds are governed by our Refund Policy and applicable payment-system requirements.

11. CASH ON DELIVERY

Where COD is available, Evora Fashion may impose reasonable order-value, location, product, or operational restrictions.

A COD order represents a genuine purchase request and should only be placed when the customer intends to receive the shipment.

Repeated refusal of genuine COD orders, deliberate non-availability, or materially inaccurate delivery information may result in additional verification or restrictions on future COD availability, subject to applicable law.

12. SHIPPING AND DELIVERY

Delivery timelines displayed on the website are estimates unless expressly stated otherwise.

Delivery may be affected by:

• Courier delays.
• Weather conditions.
• Transportation disruptions.
• Public holidays.
• Incorrect addresses.
• Customer unavailability.
• Remote delivery locations.
• Operational or unforeseen circumstances.

Customers are responsible for providing a delivery address where the shipment can reasonably be received.

Our Shipping/Delivery Policy will provide additional information regarding delivery.

13. DELIVERY INSPECTION

Customers are encouraged to inspect the package and product upon delivery.

Where the product appears damaged, incorrect, incomplete, or materially different from what was ordered, customers should contact Evora Fashion promptly and follow the applicable Return Policy.

Photographs or videos may be requested to assist with investigation and verification.

14. RETURNS AND REFUNDS

Returns and refunds are governed by the applicable Evora Fashion Return Policy and Refund Policy.

Those policies form part of these Terms & Conditions.

Nothing in these Terms & Conditions is intended to remove, restrict, or override any consumer right or legal remedy that cannot lawfully be excluded.

15. CANCELLATION

Customers may request cancellation where cancellation is available under the applicable order status and policy.

Cancellation may not be possible once an order has entered packing, fulfilment, dispatch, or another stage where cancellation is no longer operationally feasible.

Where cancellation is accepted and payment has already been received, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

16. PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes, bundle offers, free gifts, and other promotional benefits may be subject to additional conditions stated with the relevant offer.

Unless otherwise stated, promotional benefits cannot be combined with other offers.

Evora Fashion reserves the right to correct obvious promotional or technical errors and to discontinue or modify promotions where reasonably necessary, subject to applicable law.

17. PROMOTIONAL MISUSE

Promotional codes and offers are intended for genuine customer use and may not be used through fraudulent, automated, deceptive, or unauthorised methods.

Where there are reasonable grounds to believe that a promotional offer has been misused or obtained through an error, Evora Fashion may investigate the transaction and take reasonable action permitted by applicable law.

18. CUSTOMER ACCOUNT

If an account is created on the Evora Fashion website, the customer is responsible for maintaining the confidentiality of their account credentials and for activity conducted through their account.

Customers should immediately notify us if they reasonably believe that their account has been accessed without authorisation.

19. WEBSITE USE

Customers agree not to use the Evora Fashion website:

• For unlawful purposes.
• To commit fraud or deception.
• To interfere with website operation.
• To introduce malicious code or harmful software.
• To attempt unauthorised access to website systems.
• To copy or misuse website content without permission.
• To place orders using false or misleading information.

20. INTELLECTUAL PROPERTY

Unless otherwise stated, the Evora Fashion website and its content, including brand elements, logos, photographs, product images, graphics, text, designs, and other materials, are owned by or used lawfully by Evora Fashion.

Such content may not be copied, reproduced, modified, distributed, or commercially used without appropriate permission, except where permitted by applicable law.

21. USER-SUBMITTED CONTENT

If a customer voluntarily submits reviews, photographs, feedback, or other content to Evora Fashion, the customer confirms that the content is genuine, lawful, and does not infringe another person's rights.

Evora Fashion may use submitted content for legitimate business, service, marketing, or website purposes where appropriate and permitted by applicable law.

Customers should not submit confidential, unlawful, defamatory, or third-party personal information without appropriate permission.

22. PRIVACY

Personal information provided during browsing, account creation, ordering, payment, delivery, return, refund, or customer support may be processed in accordance with our Privacy Policy and applicable law.

By placing an order, customers acknowledge that the information necessary to process and fulfil the transaction may be shared with relevant service providers such as payment processors, logistics partners, technology providers, and other authorised service providers.

23. THIRD-PARTY SERVICES

Our website may use third-party services, including payment gateways, courier/logistics providers, analytics services, technology providers, and other service providers.

Such third-party services may operate under their own terms and policies.

Evora Fashion will make reasonable efforts to work with reliable service providers but cannot control every aspect of a third party's independent systems or services.

Nothing in this section limits any legal responsibility that cannot lawfully be excluded.

24. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Evora Fashion will not be responsible for indirect or consequential losses arising solely from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any mandatory consumer protection rights.

25. EVENTS BEYOND OUR CONTROL

Evora Fashion will not be considered in breach of these Terms & Conditions solely because performance is delayed or affected by circumstances beyond our reasonable control, including natural disasters, major transportation disruptions, government restrictions, widespread technical failures, or other extraordinary events.

We will make reasonable efforts to minimise the impact and resume normal operations as soon as reasonably practicable.

26. FRAUD, ABUSE AND SECURITY

Evora Fashion may conduct reasonable verification of orders where necessary to protect customers, payment systems, and the business from fraud or unauthorised activity.

Where there are reasonable grounds to suspect fraudulent or abusive activity, an order may be placed on hold pending verification or may be cancelled where reasonably necessary and legally permitted.

Any applicable refund will be handled in accordance with the Refund Policy and applicable law.

27. GOVERNING LAW

These Terms & Conditions shall be governed by the laws applicable in India, subject to applicable consumer protection laws and other mandatory legal provisions.

Nothing in these Terms & Conditions is intended to prevent a consumer from exercising any mandatory right or remedy available under applicable law.

28. CHANGES TO THESE TERMS

Evora Fashion may update these Terms & Conditions from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

The version applicable to a particular order will generally be the version displayed and accepted at the time of that order, subject to mandatory changes required by law.

29. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, that provision will be interpreted or modified to the extent necessary to make it legally effective where possible.

The remaining provisions will continue to apply to the extent permitted by law.

30. ENTIRE AGREEMENT

These Terms & Conditions, together with the applicable Return Policy, Refund Policy, Privacy Policy, Shipping/Delivery Policy, and specific terms displayed during the relevant purchase, constitute the applicable terms governing the customer's transaction with Evora Fashion, subject to applicable law.

31. CUSTOMER ACCEPTANCE

Before completing an order, the customer may be required to actively confirm acceptance of these Terms & Conditions by selecting the applicable checkbox or acceptance option at checkout.

By actively selecting the acceptance option and proceeding with the order, the customer confirms that they have had an opportunity to review these Terms & Conditions and agree to the terms applicable to the transaction, subject always to rights and protections that cannot lawfully be excluded.

If the required acceptance is not provided, the order may not be completed through the applicable checkout process.

32. CONTACT US

For questions, concerns, or assistance regarding these Terms & Conditions, please contact:

Evora Fashion

Email: sales@evorafashion.com
Phone / WhatsApp: 8777387836

Call Time: 12pm To 5pm

Business Address: 12, Bhabanath Sen Street, Kolkata-700004

Please include your Order Number, where applicable, so that we can assist you efficiently.

Thank you for choosing Evora Fashion.

We appreciate your trust and aim to provide a transparent, secure, and reliable shopping experience.